Feature (approved)

adding task by email / #750

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approved
Apr 8, 2006
100%
Jun 16, 2006
Apr 8, 2006 / frank
Jun 11, 2008 / pixtur
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Has someone done the feature that email could be readed to task?
I don't know is this allready discussed but I really wonder how it is possible that I don't find anything about this subject.

My idea is that there could be a simple mail client integrated to system. it would only read some email-address with pop or imap (production@mycompany.com) and would add email content to pre-assigned project for example my companys "new tasks" project. From there I could move or assign that task to people who are going to do the work.

Does anyone else think this could be usefull and possible to do?

We have some Programmers on tradeshows, they have new Ideas and Features, and nothing is faster than a email....


Closed because double of:

10 Comments

pixtur

Apr 9, 2006
Nice idea, but probably too much work for the benefit.

santo

Jun 9, 2007
version 2
This is indeed a very usefull feature
Several days ago I created a new task to request exactly this, because I didn't find anything related to that (until now, probably overlooked it)

As I said in my request Allow creation of tickets, tasks, etc by mail Allow creation of tickets, tasks, etc by mail, products like Eventum (eventum.mysql.org) or Request Tracker (www.bestpractical.com/rt) already have this feature

Most of the time, customers report issues by mail and being able to add those mails directly into the sytem can be very usefull (certainly it the system allows replying on those items)

I don't think it's that difficult or that much work.
Just use the php smtp functions to read incoming mails and add them to a queue (a new table in the database ?)
Then create issues or comments based on those items.

xl

Jun 10, 2007
any practise?
this sound useful. has anyone already worked with pop or imap in php?

xl

Jun 10, 2007
santo: which ticket?
i cant find your mentioned ticket Allow creation of tickets, tasks, etc by mail.

setting to unfinished.

xl

Jun 10, 2007
aah found...
this is a dup of Email as a task

setting again to finished.
(argh we need backlinks ;-)

santo

Jun 11, 2007
Reply to aah found...
Not really, it seems to be the other way around.
The other task refers to this one:

Pixture: "this has already been requested: adding task by email"

santo

Jun 11, 2007
version 2
never mind
It's monday morning and that seems to have its consequences :-)

I thought you meant this item was a duplicate of [Email as a task].
After reading a second time, I understand you mean Item Allow creation of tickets, tasks, etc by mail

( Being able to delete your own comments would be nice too ;-) )

xl

Jun 11, 2007
modifying and deleting comments
(this is NOT intuitive at all...)
try clicking the comment TITLE!

santo

Reply to modifying and deleting comments

nlee

Jun 10, 2008
Importart - yes
I'd like to be able to do things like:
  • Have a open project called "maintain colo hardware".
  • Set a task "Upgrade memory" with sub-task "check quotes from vendors".
  • Then I'd email the vendors for some pricing.
  • It would be good to be able to forward these emails into streber.
Since a Task, Folder, Document and Topic are pretty much the same thing. And files can be "attached" to all of these. It would seem straight-forward to just import the email as a Task (which can be changed to a XXX later). Use the subject as a task name, email body as description and attachments as task file attachments. User would be defined by the From: email, and maybe a virtual project "Inward Email" could be use as a mediating point between inward email and final location in streber.

Note, I think that full ticket management by something like RT should be done by RT. It might be nice if there was an API so some interaction could occur, but the above might cover a lot of situations.

My view is that projects tend to collect requirements, allocate tasks and provide resources/information so the tasks can met the requirements. Being able to have a "conversation" via email with a Project is secondary, but being able to add information via email would be very useful and save a lot of time.

Nicholas
 
 

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