Provide as much information as possible
- Create Bugs instead of comments. Use the "new: Bug" function at the project page of streber . Only add comments to existing issues, and only if you are really sure, that the issue is precisely about your problem. Please do NOT post your reports as comments to documentation.
- Add the end of
_tmp/errors.log.php - Provide version of...
- streber
- your Browser
- MySQL
- PHP
- Apache
- Upload additional files:
- For now only registered users may upload files. Please add an email adress to your bug description to let us create you an account.
system_info.html - Click the link in the footer and safe the page has html.phpInfo.html - Click the phpInfo link in the System Info page and save as html.php.ini - your php setup file (important)my.ini - your mysql setup file (might be important on database issues)
- upload screenshots if possible (very very useful)
- If possible describe how to reproduce the bug as precisely as possible:
- Does it occure directly after installation or upgrade?
- ...after clicking somewhere?
- ...after submitting a form?
- keep all texts in plain English (or — like pixtur — at least try to)
- before submitting something do a Search: Press ALT-S, enter something (e.g. 'reports') and press Enter
- Use terminology as described in Labeling of UI Elements
I know, that this looks like a lot of work, but you should consider this: Fixing an average bug might take us about 10 to 60 minutes. Most of this time is used to understand what the bug is about and to reproduce it! A screenshot might only show obvious things to you, but it definetely helps us to understand what you are talking about.
Doing advanced checks...
If you can not live without a fix, you can speed things up by doing additional checks.
Check you appache errors.log
If your php.ini defines...
display_errors = Off
display_startup_errors = Off
log_errors = On
You might not see all things going wrong and Streber might end up with a blank page instead for giving useful hints. Look at your Apache logs for more clues.
Enable Debug log
Uncomment the following line in your
customize.inc.php:
from customize.inc.php
confChange('LOG_LEVEL', LOG_MESSAGE_LOGIN_FAILURE|LOG_MESSAGE_LOGIN_SUCCESS|LOG_MESSAGE_LOGOUT|LOG_MESSAGE_DEBUG| LOG_MESSAGE_HACKING_ALERT);
This will write additional information to
errors.log.php.
Test cookies
- If you feel that you have problems with authentification, please check the cookies created by streber.
- Try to remove all cookies and try again.
Check your database
- If you have installed PHPMySQLAdmin try a
repair tables.
Try Different Versions
It can be very informative, if...
- ...the bug did not occur in earlier versions of streber.
- ...things work with different versions of PHP, Apache, MySQL (like XAMPP)
Link to similar bugs
If you already did a search on streber and you feel that other bugs might be related to your problem, please link to them. Even if you are not sure. We will check them.
Provide Login Access (last solution)
Some servers are weird and bugs might be hard to track or even impossible to reproduce on our own setups. If you aren't affraid of us you can give
pixtur a account to your streber installation together with an FTP access. Drop an email...